GENERAL QUESTION

What is AruToys?

 AruToys is an online store offering a wide range of kids' products, including bags, water bottles, lunch boxes, and toys that make learning and playtime fun.

Do you have a physical store?

No, we are an online-only store. However, we ensure fast shipping and excellent customer support for all our products.

How do I contact customer support?

You can reach us via email at [email protected] or call us at +91 8866181476 .

ORDERING & PAYMENTS

How do I place an order?

Simply browse our shop, add items to your cart, and proceed to checkout. You can make payments securely online.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, Paytm, Google Pay, and net banking.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placing them. Please contact support as soon as possible.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes, we offer free shipping on orders above ₹ 499.

How long does delivery take?

Orders are typically delivered within 3-7 business days, depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

Do you offer international shipping?

Currently, we only ship within India.

RETURNS & REFUNDS

What is your return policy?

We accept returns within 7 days of delivery. The product must be unused and in its original packaging.

How do I request a return?

To initiate a return, email us at [email protected] with your order details, and we will guide you through the process.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item.

PRODUCTS & WARRANTY

Are your products safe for kids?

Yes, all our products are BPA-free, non-toxic, and child-safe.

Do your backpacks and bottles come with a warranty?

Yes, we offer a 6-month warranty on manufacturing defects.

How do I clean my kids’ lunch box and water bottle?

All our bottles and lunch boxes are easy to clean. We recommend washing them with mild soap and warm water.

LOYALTY & DISCOUNTS

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to receive exclusive deals and discount offers.

Do you have a referral program?

Yes! Invite friends to shop, and both of you will receive a discount coupon on your next purchase.