Return Policy – Aru Toys

At Aru Toys, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we’re here to help. This page outlines our return policy, cancellation process, and refund guidelines to ensure complete transparency and peace of mind when shopping with us.

General Return Policy

Aru Toys takes great care in delivering high-quality products, including toys, school bags, water bottles, and lunch boxes. However, in the unlikely event that you receive a defective or wrong item, our return policy is designed to resolve such issues efficiently.

Please note:

  • Products can be returned within 7 days of delivery, provided there’s a valid reason and the return conditions are met.
  • We offer replacements or returns (refunds) only for valid claims, subject to inspection and approval.

Customers may request a return or replacement if:

  • The item received is damaged during shipping
  • You received a different model or product than what was ordered
  • The item is defective (Dead on Arrival)

Conditions That Void a Return

To maintain fairness and prevent misuse, return and refund requests will not be accepted in the following cases:

  • No unboxing video was recorded from start to finish
  • The issue is not reported within 2 days of delivery

  • The item has been used or tampered with

  • There is no valid proof of damage or incorrect product

Our return policy strictly requires a complete unboxing video that shows the parcel being opened from start to finish. This video serves as proof for any return or replacement claim.

Replacement Policy – No Refunds

We do not offer refunds under any circumstances. However, if your claim is valid, we are happy to offer a free replacement of the same product.

To process a replacement:

  • Return the item in its original packaging
  • Ensure all accessories and tags are included
  • The item must be in unopened condition
  • There should be no damage to the serial number or product

Once we receive the item and verify the issue, your replacement will be dispatched on the same day.

Cancellation Policy

You can cancel an order only if it has not yet been shipped. To request cancellation, please reach out to us via:

Email: contact@arutoys.in

WhatsApp: +91 8866181476

Why an Unboxing Video is Mandatory

We require an unboxing video to protect both you and our brand from fraudulent claims. This policy ensures that any damage or product mismatch is documented at the moment the package is opened.

The video should clearly show:

  • The unopened parcel
  • Continuous footage of opening the box
  • Clear visibility of the product and issue

Our Commitment

At Aru Toys, we are committed to delivering joy, safety, and satisfaction with every product. Our return policy is created to protect your purchase while ensuring fair practices.

Need Help?

If you have questions about our return policy, cancellation procedure, or need assistance with a replacement, feel free to reach out. Our customer care team is available 24/7 to assist you.